We are Support Services LLC. We service and support HPM Machines
We are happy to bring to you decades of HPM Experience to serve your needs!
William Purcell
Founder and CEO
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Bill founded Support in 2009 and has been President since its inception. Bill brings over four decades of experience in the plastics and die cast machinery industry to the organization. Most recently Bill was Director of Sales and Customer Service for HPM. Prior to HPM, Bill was National Sales Manager at EPCO and Customer Service Manager with Van Dorn. Early in his career Bill spent time on the manufacturing floor assembling and testing machines and worked in the field as a service engineer. He has a track record of successes in business development, technical sales, customer service and project management on injection molding, extrusion and die cast machines.
Bob Purcell
President
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Bob joined Support in June 2011 and serves as the company’s part-time Vice President and CFO. He has 20 years of experience in financial and operations management with a variety of technology development, manufacturing and distribution companies spending the last 10 years in various executive level positions. Mr. Purcell also serves on the board of several privately held companies and provides business formation and operations advisory services to a number of others. Bob served in the Ohio Army National Guard as a Material Control and Accounting Specialist and he received his B.A. in Accounting from The University of Akron and his M.B.A. from the Weatherhead School of Management at Case Western Reserve University.
Dave Johnson
Vice President of Parts and Service
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Dave joined Support in January 2010 and currently is serving as company’s Vice President of Sales. Dave brings over 36 years of mechanical design and engineering management to the Injection Molding and Die Casting Industries. Prior to joining Support SVC, LLC, Dave was After Market Parts/Service Manager at HPM for ten years and was also responsible for providing technical and hydraulic support to all HPM customers.
Joe Chander
Sales Manager
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Joe joined the company in 2013. He brings almost 20 years of business development experience in various senior level positions with manufacturing and service companies including experience in the plastics industry. Joe leads the overall growth and direction of the company’s market initiatives and customer acquisition activities. He received his B.S. in Accounting from the University of Akron.
Gary Beilstein
Engineer
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Gary is one of the original members of the Support team joining at its inception in 2010. Gary has over 25 years of engineering experience in plastics machinery industry. Prior to joining Support, Gary was responsible for Screw designs at HPM for ten years. In addition to his engineering expertise, Gary also has extensive experience in the After Market Parts & Service side of the business. Gary attended North Central Technical College.
Ken Eichhorn
Engineer
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Ken joined Support in August 2011 as Engineering Manager. Ken has worked as a design engineer in the injection molding and die casting industry for over 30 years. Prior to joining Support, Ken worked as the Director of Engineering for HPM. In this role Ken was most recently responsible for the design and introduction of the Two Platen Freedom injection molding machines.
Sheila Eichhorn
Customer Service
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Sheila joined Support in August 2011 bringing with her over 30 years of industry experience. Prior to joining Support, Sheila was at HPM in various customer service and office support roles. Most recently, Sheila was the Sales Administrator for ten years. Sheila has also spent time in the parts and service department as well as purchasing.
Tom Looker,
Service Technician
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